Terms & Conditions

Operator & Licensing
The service is operated by D&D, a fully insured noleggio con conducente (NCC) charter registered with the Venice Chamber of Commerce and listed in the Registro Navi Minori. All skippers hold a valid Italian coastal-navigation licence (patente nautica entro 12 M) and STCW first-aid certification. Navigation is strictly within the Venetian Lagoon; the Grand Canal and other ZTL-acquea zones are excluded unless separately authorised by the Harbour Master.

Scope of Service
Each booking reserves a private boat with skipper-guide for up to five (5) passengers plus crew. The price includes fuel, safety equipment, bottled water on board, and VAT. Hotel transfers, personal purchases, the municipal Venice Access Fee (when applicable), and gratuities are not included. 

Booking, Payment & Confirmation
A 30 % deposit confirms the reservation; the balance is due seven (7) days before departure. Payments are processed in euros via secure credit-card gateway or SEPA transfer. Your e-voucher—showing meeting point at Fondamente Nove (public pier “B”) and skipper contact—serves as your ticket; please present it digitally or in print on the day.

Cancellation & Changes by Guest
• Free cancellation up to 72 h before departure — full refund.
• 72 h–24 h — 50 % refund.
• < 24 h or no-show — no refund.
Date or passenger-name changes are free of charge when requested at least 48 h in advance and subject to availability.

Cancellation, Delay or Route Modification by Operator
Tours run in light rain, but may be postponed, curtailed or cancelled if:

• wind ≥ 25 kn, thunderstorm or visibility < 500 m;

• exceptional high tide / MOSE barrier closure that blocks the inlets;

• authorities impose navigation restrictions (e.g., police speed-control operations or regattas).
  Where feasible we will offer an alternative schedule or full refund; liability is limited to monies paid for the affected service.

Safety & Regulatory Compliance
• Maximum speed: 20 km/h in open lagoon, 11 km/h in city canals, or lower where posted.
• Approved life-jackets are carried for all passengers; wearing them is mandatory for children under 12 and whenever the skipper instructs.
• No standing on deck while underway; no swimming unless expressly permitted and conditions allow.
• No smoking or vaping on board; alcohol limited to tastings—intoxicated guests may be denied boarding without refund.
• All waste is separated and disposed of ashore in accordance with the Regolamento Comunale Rifiuti. 

Passenger Responsibilities
Guests must advise us of mobility issues or medical conditions at least 48 h in advance. Passengers agree to follow crew instructions, respect island communities, and refrain from actions that endanger people, wildlife or heritage structures. Any fines levied by authorities due to a guest’s misconduct (e.g., illegal mooring, littering) are chargeable to that guest.

Liability & Insurance
The operator carries mandatory third-party liability insurance (RC Trasportati) up to €5 million. Except in cases of proven gross negligence, the operator is not liable for loss, damage or injury arising from: force-majeure events, guest negligence, or belongings left unattended. Personal travel insurance is strongly recommended.

Privacy & Image Rights
Personal data are processed solely for booking fulfilment, in compliance with EU Regulation 2016/679 (GDPR). Photographs taken by crew for marketing will only include identifiable guests with their prior written consent.

Governing Law & Jurisdiction
These Terms are governed by Italian law. Any dispute not settled amicably shall fall under the exclusive jurisdiction of the Court of Venice (Tribunale di Venezia).

Acceptance of Terms
By paying the deposit you confirm that you have read, understood and accepted these Terms & Conditions on behalf of all participants in your party.